A new shortcut has been put on the iPads and Laptops that we know are leaving the building that is labeled "Reset Off-site Connection".
Students and Staff should use this when they use a district owned device at one off-site location, and then go to a different location with a different network.
If you have a device you take off site, and do not see this shortcut, please let us know via ServiceNow.
Please read the below and share this information with your students and peers once you understand it.
If you need help understanding it, please reach out to Patrick or myself. We can probably explain better in person.
We were made aware of an issue, where, when someone takes an iPad or laptop home, logs into the proxy(Sophos) to have internet access, and then goes to another off site location to use it.... Or vice versa (an off-site location then home)... Users could not access the internet or other web-enabled software and apps from that second location.
An example: a student goes to boy scouts or girl scouts, and uses their iPad or Laptop.... They'd have to log into the Sophos when they connect, to have web access.
Then, when they go home after boy scouts or girl scouts, they might be prevented from using the device, or get network errors.
This was caused by the fact that once you log into the Sophos to get off-site access, it provides you an 8-hour allowance to use it from the first location you connect from. It does not release that “rule” until time runs out. (this keeps you from having to log in for every different website you visit…)
When you go to one location off-site, and then go to another off-site location, the Sophos will not allow you access, as it still “thinks” you're at the first location.
The tool we've provided simply logs you out of the Sophos Proxy device, and resets the connection, so you may log in again from the new location.
Once you use the new shortcut at that second (or 3rd or 4th) location, you will need to browse to a site like Google or another website….
The Sophos will again prompt you to log in, and you will have filtered network access as you normally would as long as you are at that location.
Most people will not experience this issue, as they just “go home”… but for our staff and students that use our devices at multiple locations, this will solve a known problem.